Cancellation Policy

Your beauty treatment appointment is reserved specifically for you. We, therefore, ask that you notify us at least 48 hours in advance if you wish to cancel or reschedule your appointment.

Late cancellation and ‘no show’ appointments cost us precious time and money. If we receive less than 24 hours notice of cancellation, our system will automatically decrease any loyalty points collected to-date.

If this happens more than once, we will kindly ask you to pay a deposit of the 20% in advance before to accommodate any future bookings.

Cancellations should be made by phone to 0208 840 4020.

Late arrivals regrettably may result in shortened treatment time, charged at full rate although we will do our best to accommodate you.

Thank you for your understanding.